SHIPPING & RETURNS

Shipping Policy

Thank you for visiting and shopping at Black Penacho. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within in Australia, Singapur, Japan, USA and Mexico.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Black Penacho ships to addresses within Australia, Singapur, Japan, USA and Mexico.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Black Penacho is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Black Penacho is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the the countries mentioned before.

Standard

3-5 business days

Free

Two Days

2-3 business days

$12.95 USD

Overnight

1-2 business days

$19.95 USD

Return & Exchange Policy

RETURN POLICY

all merchandise must be unwashed and unworn with the original hangtags attached.
proof of payment must accompany the return.
all garments are subject to inspection.
we offer free returns.

To make an online return, follow these easy steps:

Write us an email to info@blackpenacho.com with your name, address and order number. We will send you a shipping label.
Place your item(s) in the reusable shipping bag or box.
Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible.
Find a FedEx or DHL Ground location and drop off your package.
We’ll refund you within 3-5 business days of receiving your package and send you an email when this transaction has taken place.